Shipping policy
Shipping Policy
Welcome to our Shipping Policy page! We are committed to providing you with a seamless and reliable delivery experience. Our shipping services are provided through Australia Post, ensuring that your orders reach you safely and promptly. Please review our shipping policy below for detailed information on delivery times and costs.
Domestic Shipping
We currently ship our products only within Australia. International shipping will be available in the future, so stay tuned!
Shipping Methods & Costs
We offer the following shipping options:
1. Standard Shipping:
- Flat rate: $9.99
- Free for orders over $100
2. Express Shipping:
- Flat rate: $14.99
- Free for orders over $150
Estimated Delivery Times
The estimated delivery times provided below are based on information from Australia Post. Please note that these times are estimates and may vary due to factors beyond our control, such as public holidays or adverse weather conditions.
|
STATE/TERRITORY |
STANDARD SHIPPING (BUSINESS DAYS) |
EXPRESS SHIPPING (BUSINESS DAYS) |
| New South Wales (NSW) | 2-5 | 1-3 |
| Victoria (VIC) | 2-5 | 1-3 |
| Queensland (QLD) | 2-6 | 1-3 |
| South Australia (SA) | 3-6 | 1-3 |
| Western Australia (WA) | 4-7 | 1-4 |
| Tasmania (TAS) | 3-6 | 1-3 |
| Northern Territory (NT) | 4-7 | 1-4 |
| Australian Capital Territory (ACT) | 2-5 | 1-3 |
Order Processing
- Orders made before 2PM will be dispatched the next business day.
- Orders made after 2PM will be dispatched within two business days.
- You will receive an email notification with tracking information once your order has been dispatched.
Important Information
- Change of Address: If a change of address is made directly with your local post office, we will not be held responsible for any loss or misdelivered parcels. Requests for change of address must be made directly with The Skin Academia via our customer care team prior to your order being shipped. If you have any questions, please email our customer care team at info@theskinacademia.com
- Return-to-Sender Policy: If a customer fails to collect an item and it is returned, a $15 flat rate is charged for redelivery. This fee covers the cost of reshipping the package. It's important to note that under this policy, no refunds are issued for uncollected items.
- Responsibility for Packages: We are not responsible for lost or stolen packages or packages delayed in transit.
- Non-refundable Shipping Costs: The shipping cost for orders is non-refundable.
Public Holidays
Please note: Shipping days do not include weekends or national public holidays.
Shipping Address
Please ensure that your shipping address is correct and complete. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.
Delivery Issues
If you experience any issues with your delivery, please contact our customer service team at info@theskinacademia.com. We will assist you in resolving any issues as quickly as possible.
For any further questions or assistance, please don't hesitate to reach out to our customer service team. Happy shopping!